Shipping policy

Seatco | Shipping & Delivery Policy

At Seatco, we understand that prompt and reliable delivery is essential for your professional workspace. We strive to ensure your ergonomic solutions reach you in perfect condition and within the promised timeframe.

1. Shipping Origins & Destinations

All our products are stocked and dispatched from our dedicated warehouse within the United Kingdom.

  • Coverage: We currently deliver to all addresses within the UK mainland.

  • Note: Deliveries to the Scottish Highlands, Northern Ireland, and offshore islands may experience slightly longer transit times.

2. Shipping Costs

We believe in transparent pricing without hidden surprises at checkout.

  • Complementary Shipping: We are pleased to offer Free Standard Shipping on all orders, regardless of the order value or size.

3. Order Processing (Handling Time)

Our team works diligently to prepare your order for its journey.

  • Processing Time: Orders are typically processed and dispatched within 2 business days (Monday to Friday, excluding bank holidays).

  • Order Cut-off: Orders placed after 2:00 PM GMT may begin processing on the following business day.

4. Transit & Delivery Times

Once your order leaves our UK warehouse, it is handled by our premium courier partners.

  • Estimated Delivery: You can expect your delivery within 2 to 4 business days after dispatch.

  • Total Estimated Wait: From the moment of purchase, your premium seat will typically arrive within 4 to 6 business days.

5. Tracking Your Experience

Transparency is key to a premium service. Upon dispatch, you will receive a confirmation email containing a tracking number and a direct link to the courier’s portal, allowing you to monitor your delivery’s progress in real-time.

6. Taxes and Duties (VAT)

To make your purchase experience as seamless as possible:

  • All-Inclusive Pricing: All prices displayed on our website are inclusive of UK VAT at the prevailing rate of 20%.

  • No Hidden Fees: Since our stock is located within the UK, you will not encounter any additional customs duties or import fees upon delivery.

7. Delivery Completion & Inspection

For larger furniture items, our couriers may provide a specific delivery window. We kindly ask that you inspect the packaging upon arrival.

  • Damaged Items: In the unlikely event that your item arrives damaged, please note this on the delivery receipt and contact our support team at support@seatco.co.uk within 48 hours with photographic evidence so we can arrange a swift replacement.